We’re here to help
HolyNote Support
Get help with sermon recording, imported audio, YouTube notes, Scripture scanning, Bible study, Today, or an App Store subscription.
Please put “HolyNote Support” in the subject.
JOMATS FZCO, Dubai, United Arab Emirates.
Do not email sermon recordings, prayer requests, private notes, API keys, purchase receipts, or full Bible scan photos. For troubleshooting, send only the app version, iPhone or iPad model, iOS version, the feature involved, and a short description of what happened.
Recording or AI note is not completing
- Keep HolyNote open while an upload or AI job is being prepared.
- Confirm you have a stable internet connection.
- For a recording, confirm microphone permission in iOS Settings.
- Try again once. Repeated taps may create duplicate processing requests.
- If it still fails, email the approximate time, source type, duration, and the message shown in the app. Do not attach the source media.
Scripture scan is incorrect
- Fill the camera frame with a flat, well-lit page and avoid glare.
- Review the detected reference and text before choosing “Use this passage.”
- Edit the reference or text if the page edge, verse numbers, or translation label was missed.
- AI output is a study aid. Verify quotations against the original page or a trusted Bible edition.
Which Bible version does HolyNote include?
The built-in Bible, Hourly Verse, and Today Scripture use the faithful, unmodified 66-book protocanon edition of the World English Bible (WEB) from eBible.org. The WEB text is public domain. A user-scanned page can be from another edition; HolyNote preserves the reviewed wording and any explicit translation label from that page rather than replacing it with WEB.
Subscription and purchase help
- Use Restore Purchases in HolyNote for an eligible App Store purchase.
- Manage or cancel a subscription in iOS Settings or at Apple Subscriptions.
- Deleting the app does not cancel a subscription.
- For Apple billing or a refund request, use reportaproblem.apple.com.
Delete local HolyNote data
Delete individual notes from the Note tab and clear Bible conversations from Settings → Chat History. To remove all local HolyNote data, delete the app and, if needed, remove its data from your device backup settings. Cancelling an Apple subscription is a separate step.
Privacy request
Email support@holynote.app with “HolyNote Privacy” in the subject. Send only the minimum information needed. Because HolyNote currently has no account and AI jobs expire, we may not be able to identify anonymous records after they have been deleted or expired. Read the full Privacy Policy.
Provider
JOMATS FZCO
Dubai Silicon Oasis, DDP, Building A2
Dubai, United Arab Emirates
Company number: DSO-FZCO-14516