1. Request deletion by email
You can request deletion of your Trade Legends account and associated personal data without reinstalling the app. Email Jomats FZCO at jomatsfzco@gmail.com with the subject Trade Legends — Account deletion.
- Send the request from the email associated with your account, if possible.
- Include your player ID or display name and state that you want your account and associated data deleted. For a guest account, include the player ID if you have it.
- If you also want separate installation/campaign or Firebase analytics, crash-reporting or messaging records deleted, say so. We may need additional non-secret information to identify that installation.
Do not send your password, recovery code, payment details or identity documents in the initial email. We may ask for proportionate verification to protect accounts against unauthorized deletion. The email button opens your mail app; you must send the message to submit the request. You can also copy the email address into any email service.
2. Delete a registered account in the app
- Open Trade Legends and sign in to the account you want to delete.
- Open the side menu and choose Delete account.
- Complete the password and confirmation steps shown in the app.
If the option is unavailable, you cannot sign in, or you use a guest profile, use the email route above.
3. What is deleted and what may remain
Account deletion removes your account profile, registered email and credentials, sessions, virtual balances and progress, and account-linked game activity from the active game service. It cannot be undone. Other players’ shared results may retain de-identified “Deleted player” entries.
Separately stored installation measurement and Firebase analytics, crash-reporting and messaging identifiers are not linked to your account email by us and may require a separate identification step. Account deletion does not automatically remove those separate records; include them explicitly in your request. Uninstalling or clearing app storage does not itself delete server records. Limited records may be retained where necessary for security, a legal obligation or dispute handling; restricted backups are removed through rotation. The Privacy Policy explains retention and your other rights.
4. Timing and other requests
We process verified requests without undue delay and within the period required by applicable law. If an extension or a lawful exception applies, we explain it where permitted. You may also request access, correction or deletion of particular personal data without closing your account by contacting jomatsfzco@gmail.com; some information is necessary to keep the account functioning.
Jomats FZCO
Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates
Company number: DSO-FZCO-14516
Email: jomatsfzco@gmail.com